sormixmindfulu (Copy) — Christina Kim

Sormi - Helping students improve

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Brief Introduction to MindFulU

My Role for MindFulU

Lead UX/UI Designer
Project Details

MindFulU is a mood-tracking app created for students by students with the mission to make mental health a proactive process and help to destigmatize mental health.
Team

Rachel In, Krishna Solanki, Wasif Zulkernine, Andy Lee, Naim Lim, Nicole In, Judy Kong
What I did

End-to-end design for a mood-tracking app on a cross-functional team with 2 engineers and 2 PMs and 1 UX Researcher
User Flows, UI Design, Prototyping

Our Design question

How might we help UofT students who are struggling with mental health issues so they can find help easily and more accessibly?

TL;DR

Using the research from the UX Researcher, I created user flows to better envision the design's look.
I created wireframes and went through many iterations for refinements of the design based on alpha user testing
I then finalized the designs and prototypes to submit them to the engineers.

Prototype of MindFulU

This is the prototype of MindFulU that was created on Figma.

Rethinking the Design Question

How might we help UofT students who are struggling with mental health issues so they can find help easily and more accessibly?

EMPATHIZE

Empathize

Define

Prototype

Ideate

Surveys

As an initial research method, I created a survey for quantitative data. to gather the target audience, students at the University of Toronto struggling with mental health, and understand their needs, perspectives and experiences. I conducted the survey with 46 participants using Google Forms (software to create surveys and forms). All the participants were students at the University of Toronto. The participants were not informed what the survey was for, it was only briefly explained to avoid biased answers. I attempted to make the survey questions as pertinent as possible.

These are the few questions I asked and the results.

User Interviews

From the 46 surveyees, I selected 5 participants who fit our target audience and conducted in-depth interviews on Zoom with each of them. Each interview lasted approximately 30-45 minutes.

These are the few questions I asked our interviewees:

In the survey, you indicated that you felt _____ way, can you please elaborate on what and why you felt this way?
When do you feel that you struggle the most?
When you feel this way, do you do anything about it?
- If yes, what do you do and does it help?
- If not, then what do you do?
Have you sought help?
- If yes, what resources have you used and did they help? Did you use any resources that didn’t work out for you?
- If not, was there a reason?
What are some things that you think would help with your well-being?

2. DEFINE

Empathize

Define

Prototype

Ideate

Affinity Mapping

I used this technique to identify patterns and themes from the interviews. I grouped the consistent data by topic and this allowed me to better see connections and relationships. I colour-coded the sticky notes with each participant so that it is more clear to understand.

A few insights from the interviews and survey:

Students are overwhelmed and can’t seem to be motivated
Students tend to go through their issues alone
Having a support system helps but not everyone has that
Most students aren’t aware when their mental health is declining
Journalling and exercises helped their well-being
Majority of participants did not seek professional help

Motivation

Isolation

Support System

Awareness

Coping Mechanisms

Dialogue

Personas

I created two personas: Leah Rivera and Alex Liu. This technique allowed me to see from the users’ perspective. It also helped me gain a deeper understanding of their experience and created designs that are tailored to their specific needs. Personas also help designers to stay focused on the users throughout the design process, ensuring that the final product is user-centred and meets the needs of the intended audience.

3. IDEATE

Empathize

Define

Prototype

Ideate

Storyboard

I used storyboards to fully understand the user’s journey and experience with SORMI. This step-by-step format aided me in mapping out the user’s journey and identifying potential pain points or areas for improvement.

Sketching Wireframes

I sketched out a few concepts using the research insights and user flows. Here is an example of the wireframes created for them.

User Flows

I also used user flows to understand how the users would interact with the product. Here are a few examples for the main tasks in the product.

Use case 1: A user first signs up or logs in (the introduction).

Use case 2: The user enters the homepage, scrolls through the feed, and interacts with the posts.

Use case 3: The user wants to create a post and use the survey to track their well-being.

4. Prototype

Empathize

Define

Prototype

Ideate

Prototype of SORMI

This is the prototype of SORMI that was created on Figma.